Questions & answers
The things people ask us most. If yours isn't here, call and we'll answer it straight.
Scheduling
How quickly can you get to me?
For most calls in our service area we offer same-day or next-day appointments. Genuine emergencies — no cooling in extreme heat, no heat in a cold snap, water damage or an electrical fault — are dispatched around the clock.
Pricing
Do you charge for a diagnosis?
We charge a flat diagnostic fee to come out, test the system properly and tell you exactly what is wrong. There is no charge for a quote on a full system replacement.
Will you tell me the price before you start?
Always. Your technician explains the fault, gives you the price in writing and gets your approval before any repair work begins. No surprises on the invoice.
Do you offer financing?
We can discuss payment options for system replacements. Ask your comfort advisor during the free estimate.
Trust
Are your technicians licensed and insured?
Yes. Every technician is licensed, background-checked and fully insured, and we carry EPA certification for refrigerant handling.
Maintenance
How often should I service my system?
Twice a year is the standard: cooling in spring, heating in autumn. In Florida, where systems run most of the year, that schedule is what keeps a unit reaching its full service life.
Equipment
My AC is old. Should I repair it or replace it?
As a rule of thumb, if the repair costs more than a third of a replacement and the system is past ten years old, replacement usually wins on total cost. We will give you both numbers and let you decide.
Do you work on any brand?
Yes — we service and repair all major brands of air conditioner, heat pump, air handler and furnace, whoever installed it.
Still not sure what you need?
Describe what the system is doing and we'll work it out with you.